1. Please contact support@gendome.com. for a Return Merchandise Authorization (RMA) Number.We won't accept any returned items without prior authorization and RMA.
2. Write all the information as the form below and must be included in the package.
3. Ship the item(s) to Gendome with your RMA number included on the shipping label on the outside of the packaging. Do not write the RMA number on the carton box.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@gendome.com.
Please note that returns will need to be sent to the following address: 48660 Kato Road, Fremont CA 94538, United States.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@gendome.com.